Prefer to follow along in the platform?
You can launch the interactive step-by-step guide here → [product tour]
This guide applies to clients who already have a Mimo Wallet set up but may still have funds remaining in their Mimo Balance account. Before 1 May 2026, any remaining funds must be removed from Balance. All new transfers into Mimo should be made using the Wallet details.
Step 1: Use Wallet details for new transfers
To ensure funds are sent to the correct account going forward:
Go to Wallets → Manage funds
Select the relevant wallet (GBP or EUR)
Choose the transfer type (Local or SWIFT) and method
Use the displayed details for all future transfers into Mimo
Balance account details should no longer be used for incoming transfers.
Step 2: Move any remaining funds from Balance
If the client still has funds in Balance and you’d like to move them to the Wallet, you can transfer GBP Balance → GBP Wallet or EUR Balance → EUR Wallet using the Wallet bank details.
Here’s how:
Copy the relevant Wallet bank details (GBP or EUR): Wallets → Manage funds
Withdraw from Balance using those details: Balance → Manage funds → Withdrawal
Timing
GBP transfers are usually instant (via Faster Payments)
EUR transfers may take 1–2 business days to arrive.
Prefer to withdraw funds to the client’s regular bank account instead?
Go to: Balance → Manage funds → Withdrawal and enter the bank details.
Step 3: Confirm reconciliation mappings
If the client previously used Balance, you’ll need to confirm that Wallet account mappings are set up correctly to ensure transactions reconcile properly.
To check:
Go to Settings → Reconciliation
Set up account mappings for the Wallet accounts
If automatic mapping doesn’t apply, select Custom and manually configure.
Need help?
If you’d like assistance, message us in-app, reply to this email, or book a walkthrough here: [link]