Prefer to follow along in the platform?
You can launch the interactive step-by-step guide here → [Product tour]
This guide is for you if you already have Mimo Wallet set up but still have funds remaining in your Mimo Balance account.
Step 1: Use Wallet details for new transfers
To make sure funds are sent to the correct account going forward:
Go to Wallets → Manage funds
Select the relevant wallet (GBP or EUR)
Choose the transfer type (Local or SWIFT) and method
Use the displayed details for all future transfers into Mimo
Your Balance account details should no longer be used for incoming transfers.
Step 2: Move any remaining funds from Balance
If you still have funds in Balance and want to move them to your Wallet, withdraw to the matching currency (GBP to GBP, EUR to EUR):
Copy the relevant Wallet bank details (GBP or EUR): Wallets → Manage funds
Withdraw from Balance using those details: Balance → Manage funds → Withdrawal
Timing
GBP transfers are usually instant (Faster Payments)
EUR transfers may take 1–2 business days
Prefer to withdraw funds back to your regular bank account instead?
Go to Balance → Manage funds → Withdrawal and enter your bank details.
Step 3: Confirm reconciliation mappings
If you previously used Balance, make sure your Wallet accounts are mapped so transactions continue to reconcile correctly.
Go to Settings → Reconciliation
Set up account mappings for the Wallet accounts
If automatic mapping doesn’t apply, select Custom and configure the mapping manually.
Need help?
If you’d like assistance, message us in-app, reply to this email, or book a walkthrough here: [link]