I can’t see “Complete setup”
If you’re trying to complete your Wallet setup, start here:
Go to Wallets in the left-hand menu and look for Complete setup.
If you can’t see this option but you’re still using Balance, message us in-app.
Funds sent to old Balance details
If your Wallet setup is complete but funds were accidentally sent to your old Balance account, you can move them into your Wallet:
Copy the relevant Wallet bank details: Wallets → Manage funds
Withdraw from Balance using those details: Balance → Manage funds → Withdrawal
Note: This must be done currency-to-currency. You can’t move EUR Balance funds into a GBP Wallet (or vice versa).
Where do I find Wallet bank details?
You can find your Wallet bank details under Wallets → Manage funds:
Go to Wallets → Manage funds
Select the relevant wallet (GBP or EUR)
Choose the transfer type (Local or SWIFT)
Your bank details will be displayed on screen
Xero / QuickBooks not syncing after Wallet setup
If payments made from the Wallet aren’t showing in Xero or QuickBooks, it’s usually because Wallet account mappings haven’t been set up.
To resolve this:
Go to Settings → Reconciliation
Set up account mappings for the Wallet accounts
If the payment has already been made, we recommend setting the bank feed start date to an earlier date to ensure prior transactions reconcile correctly.
Transfer not reflected in the Mimo Wallet
For first-time transfers to your Wallet, it’s common for your bank to hold the payment for review, as it is seen as a new beneficiary by the bank. In most cases, this clears automatically once the bank has completed its checks. If it remains pending for longer than expected, contact your bank to confirm the payment has been released.
Still need help?
If you couldn’t find what you needed here, message us in-app, reply to the support email, or book a quick walkthrough here: [link].