Setting up and using two-step verification
Mimo uses two-step verification (also known as two-factor or multi-factor authentication) to help keep your account secure. You’ll be prompted to set it up during your first login by linking your account to a mobile phone number. From then on, every time you log in, or if you’re logged out due to inactivity, you’ll receive an SMS code to verify your access.
Update phone number
To update the phone number used for 2-step verification, follow these steps:
Navigate to Settings → Members.
Locate the user account in the list.
Click on the three-dot menu next to the user’s name.
Select Reset MFA. The user will then be required to set up a new phone number or reconfigure their two-step verification the next time they log in.
Not receiving the SMS?
Restart your phone to refresh your network connection
If you’re travelling, try switching to a local mobile carrier
Turn Airplane Mode on and off, then request the SMS again
Make sure your phone has a strong signal
Double-check that your phone can receive SMS messages
Still having trouble?
If you’re still unable to log in, contact us here and we’ll be happy to help.