What am I charged?
£15 per client, per Billing Cycle month, billed quarterly at £45 per client. Every client you have VAT Review switched on for is included, whether or not you actively use VAT Review for them that month, and each one is billed for a minimum of one full quarter, however briefly they were connected.
When's my first invoice?
We run billing once a month, on or around the 9th. Your first invoice is issued at the first billing run after you add your first client, and it covers every client you've switched on by that point. That billing run then becomes your renewal date every quarter going forward, one invoice covering all your clients, on the same date each time.
What happens if I add a client partway through a quarter?
You're only charged for the days remaining until your next renewal, not the full £45. That prorated amount is added to your next renewal invoice, so you're not charged twice in the same quarter. The client is switched on and usable straight away; you just pay for them at the next billing date. Your invoice is a single total covering all your clients; we don't currently itemise the charge per client.
Example: your renewal date falls on the 9th, and you add a client on day 40 of your 90-day quarter. You'll pay roughly half the quarterly price for them at your next renewal, then £45 per quarter after that.
How do I remove a client?
Get in touch with us via [email protected] or the in-app chat and we'll switch them off for you. Let us know at least five business days before your next renewal date; after that cut-off, the client's next quarter has already started and remains payable. Every client is billed for a full quarter once switched on, so they stay usable and billed through the end of their current term regardless of when you ask us to remove them, but they simply won't renew after that. This applies even if you switch a client on and off again within the same quarter before their first invoice: once connected, a full quarter is always owed. We don't refund part-way through a term, and you're never charged for a quarter you haven't started.
How do I pay?
By card or Direct Debit through our payment provider. We don't currently support bank transfer or invoicing for pay as you go. If a payment fails, we may switch off the affected clients without further notice, so it's worth keeping your payment details up to date.
What if I have more than 75 clients on VAT Review?
Get in touch. At that scale we move you to a signed agreement with volume pricing and a minimum 12-month term, since better rates are only available that way and don't apply automatically on pay as you go.