To improve your payment experience in Mimo, we’ve introduced a feature that helps you catch and resolve payment failures caused by insufficient funds before they become permanent. This applies to both open banking payments, where failures can occur outside of Mimo’s direct control, and Mimo Balance payments, when there aren’t enough funds in your balance account.

If you’ve initiated or scheduled a payment that couldn’t be processed due to insufficient funds, you’ll receive an automated notification informing you of the issue. From the email, you can directly access the platform to review and resume the payment.

To resume the payment, go to Pay > Pending in the platform and select the payment. You have until midnight (UK time) on the same day to resume the pending payment. If it’s not resumed by then, the payment will permanently fail.

Once you resume the payment, you can choose the payment method. We recommend topping up your Mimo Balance by transferring funds from your house bank, as it’s the most reliable option. However, you can also attempt to pay using your bank account (e.g., via open banking transfer). If you already have sufficient funds in your Mimo Balance, you can use them directly to cover the resumed payment.
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If the necessary funds aren’t in your account by midnight (UK time) on the payment date, the transaction can’t be processed and will fail. You will receive an email, and you’ll find the payment under Failed in the Pay tab. You can then either retry the payment or cancel it—if you cancel, the invoice will move back to the Inbox tab. Read more about how to manage failed payments here.