How do I know if a payroll payment has failed?
If a payroll payment fails, you will receive an email notification with the reason, this may be due to insufficient funds, invalid banking details, or other issues. You can also view this directly in the Pending section of the Pay tab by filtering for failed payrolls.
Why did the payroll fail?
There are some possible reasons:
Insufficient funds: There weren’t enough funds in the account on the scheduled payment date. You’ll need to add funds before retrying.
Invalid banking details: If the account information is incorrect, contact the beneficiary to confirm the correct details before retrying.
Retrying a payroll payment
After reviewing the reason for failure, you can either cancel or retry the payroll payment. Cancelling removes the payment entirely, along with the payroll file. To retry, go to the Pending tab, select the payroll payment, and choose Retry.
How are failed payments handled in approval flows?
If you’re an accountant or bookkeeper preparing a payment run for a client, you can review the outcome of each payment in the Approvals tab. The Payment Status column shows whether a payment has failed or been processed successfully.
If a payroll payment has failed, you can initiate a new payment directly from the approval request, resend it for approval or cancel it entirely. Failed payrolls can be managed from both the Approvals tab and the Pay > Pending view in the platform.
Need assistance?
If you need further help, don’t hesitate to contact us at [email protected].