If an invoice is visible in your accounting software but not appearing in Mimo, here are a few quick checks that usually help resolve it. Missing invoices are most commonly caused by a disconnected integration, hidden invoices, or supplier-level settings.
Accounting integration
Start by confirming that your accounting integration is connected. You can check this by going to Settings → Integrations and ensuring it shows as Connected. If it’s disconnected, simply reconnect it and refresh the page. This will re-establish the sync so invoices can pull through to Mimo.
Check for hidden invoices
If an invoice is missing, it may have been hidden in the platform. From the Inbox tab, open Filters and select Show hidden invoices. Any previously hidden invoices will then become visible, and you can unhide them by clicking the three dots next to the relevant invoice. Once unhidden, they will appear as usual for payments.
Invoices can also be hidden at supplier level. To check this, go to Suppliers, search for the relevant supplier, and open their settings. If the option “Show invoices from this supplier” is turned off, the invoices won’t appear in the pay flow. Simply enable this setting to restore visibility.
Still can’t find the invoice?
If the invoice still isn’t appearing, contact our support team via chat or email.